Refund Policy – Mud & Mist

At Mud & Mist, we prioritize customer satisfaction and strive to provide a seamless shopping experience. If you are not satisfied with your purchase, please review our refund policy below.

Eligibility for Returns & Refunds

You can request a return within 7 days of receiving your order.
The product must be unused, unopened, and in its original packaging.
Used perfumes cannot be returned due to hygiene reasons.
If you receive a damaged, defective, or incorrect product, notify us within 48 hours with clear images/videos as proof.

How to Request a Refund

Contact our support team at [official@mudnmist.com] with your order details and reason for return.
Once approved, you will receive return instructions.
Refunds will be processed within 7-10 business days after receiving the returned item.

Non-Refundable Items

Personalized or custom-made perfumes.
Products returned without prior approval.
Orders purchased during sales or promotions.

For refund-related queries, email us at [official@mudnmist.com].

Privacy Policy – Mud & Mist

At Mud & Mist, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information.

1. Information We Collect

We collect the following types of personal information:

Name, email address, and phone number when you place an order.
Billing and shipping addresses for order processing.
Payment details via secure payment gateways (we do not store your payment information).
Browsing behavior and preferences for better shopping experiences.

2. How We Use Your Information

To process and fulfill your orders.
To send order confirmations, tracking updates, and promotional emails (you can opt out anytime).
To enhance user experience and improve our website.
To ensure secure transactions and prevent fraud.

3. Data Protection & Security

We use SSL encryption and industry-standard security measures to protect your personal data. Your information is never shared, sold, or misused.

4. Third-Party Services

We may use trusted third-party payment providers to process transactions securely.
Analytical tools may track site performance, but no personal data is shared.

5. Your Rights & Choices

You can update or delete your account anytime.
You can request a copy of your stored data.
To opt out of marketing emails, click “Unsubscribe” at the bottom of any email.

For privacy-related concerns, contact us at [official@mudnmist.com].

Refund Policy – Mud & Mist